Automate customer support

Answering customers automatically with an AI chatbot or agent on a website, in chat apps or by email, and handing tricky cases to a person. Managing a sales pipeline is a different job.

Tools that achieve this

Ada
Core fit
Businesses that want AI agents to answer and resolve customer questions should see Ada.
Ada brings
- Customer Support Chat
- Tool Use
- Voice Conversation
- Workflow Automation
Last verified September 9, 2026
Agentforce
by Salesforce
Core fit
Companies on Salesforce that want AI agents to answer customers around the clock and escalate complex cases should see Agentforce.
Agentforce brings
- Customer Support Chat
- Lead Generation
- Workflow Automation
Last verified September 9, 2026
Botpress
by Botpress
Core fitFree
Its main job is answering customers automatically with an AI agent or chatbot.
Botpress brings
- Agent Creation
- Customer Support Chat
- Knowledge Retrieval (RAG)
- Summarization
- Tool Use
- Workflow Automation
Last verified October 1, 2026
Chatbase
by Chatbase Inc.
Core fitFree
Its main job is answering customers automatically with an AI agent or chatbot.
Chatbase brings
- Customer Support Chat
- Knowledge Retrieval (RAG)
- Multi-Model Access
- Tool Use
- Voice Conversation
- Workflow Automation
Last verified October 1, 2026
Crisp
by Crisp IM SAS
Core fitFree
Crisp's central use case is automating customer support conversations via AI agents/chatbots across channels, reducing human workload.
Crisp brings
- Agent Creation
- Customer Support Chat
- Team Workspace
- Workflow Automation
Last verified October 1, 2026
Decagon
by Decagon
Core fit
Companies looking for an AI agent that resolves customer requests over chat, voice and email should see Decagon.
Decagon brings
- Agent Creation
- Customer Support Chat
- Workflow Automation
Last verified September 9, 2026
Dust
by Dust
Core fitFree
Dedicated solution for AI customer support agents handling ticket triage, routing, resolution, and knowledge base augmentation.
Dust brings
- Agent Creation
- Customer Support Chat
- Knowledge Retrieval (RAG)
- Multi-Model Access
- Roles & Permissions
- Team Workspace
- Tool Use
- Workflow Automation
Last verified October 2, 2026
Fin
Core fit
Businesses that want an AI agent to answer customer conversations and pass harder ones to their team should see Fin.
Fin brings
- Conversational QA
- Customer Support Chat
- Document QA
- Tool Use
- Voice Conversation
- Workflow Automation
Last verified September 8, 2026
Gorgias
by Gorgias
Core fit
Its main job is answering customers automatically with an AI agent or chatbot.
Gorgias brings
- Customer Support Chat
- Team Workspace
- Workflow Automation
Last verified October 1, 2026
Intercom
by Intercom
Core fit
Its main job is answering customers automatically with an AI agent or chatbot.
Intercom brings
- Customer Support Chat
- Knowledge Retrieval (RAG)
- Team Workspace
- Tool Use
- Translation
- Workflow Automation
Last verified October 1, 2026
Landbot
by Landbot
Core fitFree
Its main job is answering customers automatically with an AI agent or chatbot.
Landbot brings
- Agent Creation
- Customer Support Chat
- Knowledge Retrieval (RAG)
- Lead Generation
- Tool Use
- Workflow Automation
Last verified October 1, 2026
Lindy
by Lindy
Core fitFrom $29.99/user/mo
Dedicated use case for triaging support queue, drafting replies, routing tickets.
Lindy brings
- Agent Creation
- Customer Support Chat
- Data Analysis
- Meeting Summarization
- Multi-Model Access
- Presentation Generation
- Tool Use
- Workflow Automation
Last verified October 2, 2026
Sierra
by Sierra
Core fitCustom pricing
Businesses that want a customer-facing AI agent to handle service conversations across channels should see Sierra.
Sierra brings
- Agent Creation
- Customer Support Chat
Last verified September 9, 2026
Tidio
by Tidio
Core fitFree
Tidio's primary use case is handling customer service conversations (chat, email, tickets) via an AI agent and human team, which doesn't map cleanly to existing use case codes focused on CRM, marketing, or sales call analysis.
Tidio brings
- Customer Support Chat
- Knowledge Retrieval (RAG)
- Workflow Automation
Last verified October 1, 2026
Vapi
by Vapi, Inc.
Core fitFree
Customer Support is a primary flagship use case demoed on the homepage with a customer testimonial about inbound support volume.
Vapi brings
- Agent Creation
- Customer Support Chat
- Tool Use
- Voice Conversation
Last verified October 2, 2026
Voiceflow
by Voiceflow
Core fit
Its main job is answering customers automatically with an AI agent or chatbot.
Voiceflow brings
- Agent Creation
- Customer Support Chat
- Tool Use
- Voice Conversation
- Workflow Automation
Last verified October 1, 2026
Zendesk
by Zendesk
Core fitFrom $19/user/mo, billed yearly
Its main job is answering customers automatically with AI agents across channels.
Zendesk brings
- Agent Creation
- Customer Support Chat
- Voice Conversation
- Workflow Automation
Last verified October 1, 2026
Activepieces
by Activepieces
Strong fit
Dedicated solution page for support automation with human handoff.
Activepieces brings
- Agent Creation
- Customer Support Chat
- Tool Use
- Workflow Automation
Last verified October 2, 2026
Bland AI
by Bland
Strong fit
Agents handle patient services, claims & service, customer service calls.
Bland AI brings
- Agent Memory
- Customer Support Chat
- Speech to Text
- Text to Speech
- Tool Use
- Translation
- Voice Cloning
- Voice Conversation
- Workflow Automation
Last verified October 2, 2026
Cartesia
by Cartesia
Strong fitFree
Customer service listed as a solution vertical for voice agents.
Cartesia brings
- Speech to Text
- Text to Speech
- Voice Cloning
- Voice Conversation
Last verified October 6, 2026
Composio
by Composio
Strong fitFree
Dedicated product page for customer support automation using agents connected to Zendesk/Intercom/Slack.
Composio brings
- Multi-Model Access
- Tool Use
- Workflow Automation
Last verified October 19, 2026
Fish Audio
by Hanabi AI Inc.
Strong fit
Conversational Chatbots: Give customer support and virtual agents a natural voice with minimal latency.
Fish Audio brings
- Speech to Text
- Text to Speech
- Voice Cloning
- Voice Conversation
Last verified October 2, 2026
Guidde
by Guidde Inc
Strong fit
Used to build help centers and reduce support ticket volume via video tutorials.
Guidde brings
- Document QA
- Roles & Permissions
- Sharing & Publishing
- Speech to Text
- Team Workspace
- Text to Speech
- Translation
- Video Editing
Last verified October 2, 2026
Hootsuite
by Hootsuite Inc.
Strong fit
Unified inbox with automated replies, routing, and message assignment for handling customer conversations across social.
Hootsuite brings
- Commenting & Feedback
- Customer Support Chat
- Data Analysis
- Sharing & Publishing
- Team Workspace
- Text Generation
- Workflow Automation
Last verified October 1, 2026
Sana AI
by Sana Labs
Strong fitCustom pricing
Custom AI agents triage tickets and resolve customer queries for support teams.
Sana AI brings
- Agent Creation
- Conversational QA
- Customer Support Chat
- Knowledge Retrieval (RAG)
- Meeting Summarization
- Meeting Transcription
- Multi-Model Access
- Roles & Permissions
- Workflow Automation
Last verified October 2, 2026
Softr
by Softr
Strong fit
Dedicated solution page for building customer support tools: help desks, ticketing, knowledge bases.
Softr brings
- Full Stack Generation
- Prompt to App
- Roles & Permissions
- Tool Use
- Workflow Automation
Last verified October 1, 2026
Tavus
by Tavus
Strong fit
Sales assistant agent lives on website or joins sales calls to answer product questions and engage buyers.
Tavus brings
- Agent Creation
- Agent Memory
- Avatar Video
- Document QA
- Image Understanding
- Voice Conversation
Last verified October 1, 2026